Terms of service
TERMS OF SERVICE
Last updated: 29 July 2026
OVERVIEW
This website and online store are operated by BENI PAWS LTD, trading as Beni Paws (“Beni Paws”, “we”, “us” or “our”).
BENI PAWS LTD is a company registered in England and Wales under company number 17367522.
Our registered office is:
College House, 2nd Floor
17 King Edwards Road
Ruislip
London
HA4 7AE
United Kingdom
Our website is benipaws.com.
Throughout these Terms, “Services” means our website, online store and related services, features, content and functionality.
Our store is powered by Shopify, which provides the ecommerce technology that enables us to offer our Services.
These Terms of Service (“Terms”), together with our Privacy Policy, Returns & Refunds Policy, Shipping Policy and any other policies expressly incorporated into these Terms, govern your access to and use of the Services and purchases made from us.
Please read these Terms carefully before using the Services or placing an order.
By accessing or using the Services, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded or limited.
SECTION 1 — ELIGIBILITY AND ACCOUNTS
You must have legal capacity to enter into a binding contract to make a purchase through our Services.
Where customer accounts are available, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You agree to provide accurate, current and complete information when placing an order, creating an account or otherwise interacting with the Services.
You must promptly update information where necessary to ensure that we can process your orders and communicate with you.
You may not use another person's payment information, identity or account without lawful authority.
SECTION 2 — PRODUCTS
We make reasonable efforts to describe and display our products accurately.
However, product appearance, including colour, scale or other visual characteristics, may vary depending on photography, lighting, screen settings and the device used to view the Services.
Product measurements and dimensions may be approximate where expressly indicated.
Product descriptions, availability and specifications may be updated where reasonably necessary.
We may discontinue products or limit quantities available for purchase.
Nothing in this section limits any rights or remedies available under applicable law where goods are defective, damaged, materially misdescribed or otherwise fail to meet legally required standards.
SECTION 3 — ORDERS AND CONTRACT FORMATION
By submitting an order, you make an offer to purchase the products shown in your order.
Receipt of an automated order acknowledgement does not necessarily mean that we have accepted your order.
A contract for the relevant purchase is formed when we accept the order, which may occur when we send confirmation of acceptance, begin fulfilment or otherwise confirm that the order has been accepted.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
• a product is unavailable;
• payment cannot be authorised or verified;
• information provided with the order appears materially inaccurate;
• we reasonably suspect fraud or unauthorised activity;
• there is an obvious pricing or listing error;
• fulfilment cannot reasonably be completed; or
• accepting the transaction would violate applicable law.
If we cancel an order after payment has been collected and no substitute or other resolution has been agreed with you, we will refund the applicable amount to the original payment method.
We may contact you using the email address, telephone number, billing information or other contact information supplied with your order.
SECTION 4 — PRICES, TAXES AND PAYMENT
The price charged for a product will be the price displayed and applicable when your order is submitted, subject to correction of obvious errors as permitted by applicable law.
Any applicable shipping charges, taxes or other charges collected by us will be disclosed during checkout where required.
You agree to provide accurate and complete billing and payment information.
Payments are processed through payment service providers made available through our checkout.
We do not necessarily receive or retain complete payment-card information.
You represent that you are authorised to use the payment method submitted with your order.
If an obvious pricing or technical error affects an order, we may contact you to provide an opportunity to proceed at the correct price or cancel the affected order, subject to applicable law.
SECTION 5 — SHIPPING AND DELIVERY
We currently offer products to customers in the United States through our active online market.
Available shipping destinations may change over time and are determined by the markets and shipping options enabled on our store.
Order processing and estimated delivery times are described in our Shipping Policy and, where applicable, on relevant product pages.
Delivery and processing times are estimates unless expressly stated otherwise.
We make reasonable efforts to meet advertised shipment and delivery expectations.
Where applicable law requires us to notify you of a material shipping delay, obtain your agreement to a revised shipping time, provide a cancellation option or issue a refund, we will comply with those requirements.
A carrier delay or other event outside our reasonable control does not automatically remove any rights or remedies you may have under applicable law.
If tracking indicates a delivery issue or your order does not arrive within the expected period, please contact us at info@benipaws.com so that we can investigate.
Additional terms relating to shipping, delivery and delays are set out in our Shipping Policy.
SECTION 6 — RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, store credit, damaged or incorrect products and cancellation requests are governed by our Returns & Refunds Policy.
For eligible change-of-mind returns under our current commercial policy, approved returns may be eligible for store credit subject to the conditions in that Policy.
Different remedies may apply to damaged, defective, incorrect, misdescribed, undelivered or otherwise legally non-conforming goods.
Where applicable law requires a refund to the original payment method or provides another mandatory consumer remedy, that legal requirement will take precedence over any inconsistent commercial policy.
All physical returns require prior authorisation and applicable return instructions from Beni Paws.
Do not send products to our registered office, a supplier, fulfilment centre or any other address unless we expressly instruct you to do so.
Nothing in our Returns & Refunds Policy or these Terms limits rights or remedies that cannot lawfully be excluded or restricted.
SECTION 7 — ORDER CANCELLATIONS
If you wish to cancel an order, contact us at info@benipaws.com as soon as possible.
We will make reasonable efforts to accommodate cancellation requests but cannot guarantee that an order can be cancelled after processing or fulfilment has begun.
If an order has already entered fulfilment and cannot be cancelled, available return options will be determined by our Returns & Refunds Policy and applicable law.
This section does not restrict any statutory cancellation right that may apply to a customer.
SECTION 8 — FULFILMENT AND THIRD-PARTY SERVICE PROVIDERS
We may use third-party suppliers, fulfilment providers, logistics providers and carriers to process and deliver orders.
The use of third-party providers does not itself change the fact that your purchase is made from BENI PAWS LTD.
Third-party fulfilment or delivery providers are not authorised to modify these Terms or make contractual promises on our behalf unless we expressly state otherwise.
Information necessary to fulfil an order may be shared with relevant service providers in accordance with our Privacy Policy.
SECTION 9 — PROMOTIONS AND DISCOUNTS
We may offer promotional codes, discounts, special offers or other promotions.
Promotions may be subject to additional terms disclosed at the time of the offer.
Unless expressly stated otherwise, promotional offers:
• cannot be redeemed for cash;
• may be limited to eligible products, customers, orders or periods;
• may not be combined with other promotions; and
• may be withdrawn or modified before an order is placed where permitted by law.
Promotional terms will not limit mandatory consumer rights.
SECTION 10 — INTELLECTUAL PROPERTY
The content and materials made available through the Services, including our branding, logos, text, graphics, photographs, website design and other materials, may be owned by or licensed to BENI PAWS LTD or other rights holders.
They are protected by applicable intellectual property laws.
You may use the Services for lawful personal and non-commercial purposes.
Except where permitted by law or authorised by us or the relevant rights holder, you must not reproduce, distribute, modify, commercially exploit, republish or otherwise misuse protected materials available through the Services.
Third-party names, trademarks and content remain the property of their respective owners.
Nothing in these Terms transfers ownership of intellectual property rights to you.
SECTION 11 — REVIEWS, FEEDBACK AND USER CONTENT
Where you submit a review, photograph, comment, suggestion or other content (“User Content”), you represent that you have the necessary rights to submit that content and that doing so does not unlawfully infringe the rights of another person.
You must not knowingly submit content that is unlawful, fraudulent, defamatory, threatening, infringing or materially misleading.
Where necessary to display, operate, promote or improve our Services, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, display and use User Content you voluntarily submit, subject to applicable law and our Privacy Policy.
This licence does not transfer ownership of your User Content to us.
We may moderate or remove User Content where reasonably necessary, including where it violates these Terms or applicable law.
We will not suppress or manipulate genuine customer reviews merely because they express a negative opinion.
SECTION 12 — THIRD-PARTY TOOLS AND LINKS
Our Services may contain functionality, integrations or links provided by third parties.
We are not responsible for the independent websites, content, products, privacy practices or services of third parties that we do not control.
Use of an independent third-party service may be subject to that provider's own terms and privacy practices.
Nothing in this section excludes responsibility that applicable law does not permit us to exclude.
SECTION 13 — SHOPIFY
Our online store is powered by Shopify.
Shopify provides technology and services that enable us to operate our ecommerce store.
Purchases from Beni Paws are made from BENI PAWS LTD and not from Shopify.
Shopify may process personal information in connection with its provision of ecommerce services as described in our Privacy Policy and applicable Shopify privacy information.
Nothing in this section affects any rights you may have against BENI PAWS LTD in connection with a purchase from us.
SECTION 14 — PRIVACY AND COOKIES
Our collection and use of personal information are described in our Privacy Policy.
Our use of cookies and similar technologies is described in our Cookie Policy and applicable cookie or privacy preference controls.
Where consent is required by applicable law for particular cookies or similar technologies, we will seek that consent as required.
By using the Services, you acknowledge that you have had the opportunity to review our applicable privacy information.
SECTION 15 — ACCEPTABLE USE
You must not use the Services:
• for unlawful or fraudulent purposes;
• to violate the rights of another person;
• to distribute malware or malicious code;
• to interfere with the security or operation of the Services;
• to obtain unauthorised access to systems or accounts;
• to collect personal information unlawfully;
• to impersonate another person or entity;
• to submit knowingly false or misleading information; or
• in any manner that violates applicable law.
We may take reasonable measures to protect the Services against abusive, fraudulent, automated or malicious activity.
Where appropriate, we may restrict or suspend access to protect customers, our business, service providers or the security of the Services.
SECTION 16 — ERRORS AND AVAILABILITY
Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions concerning product descriptions, availability, pricing, promotions, shipping or other matters.
We may correct genuine errors and update information where reasonably necessary.
Where an error materially affects an order already submitted, we will handle the matter fairly and in accordance with applicable law.
Nothing in this section permits us to avoid a binding legal obligation or mandatory consumer right.
SECTION 17 — DISCLAIMER OF WARRANTIES
Nothing in these Terms excludes or limits any warranty, guarantee, condition, duty or consumer right that cannot lawfully be excluded or limited.
To the fullest extent permitted by applicable law, we do not guarantee that the website will always be uninterrupted, error-free or continuously available.
Information of a general nature provided through the Services is not intended as professional veterinary, medical or other professional advice.
Product-specific representations expressly made by us and mandatory legal rights remain unaffected by this section.
SECTION 18 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or limit liability for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the foregoing and to the fullest extent permitted by applicable law, BENI PAWS LTD will not be liable for indirect or consequential losses that were not reasonably foreseeable when the relevant contract was formed.
Where you are purchasing as a consumer, nothing in these Terms limits mandatory consumer remedies available to you.
We do not seek through these Terms to exclude responsibility for our own contractual obligations merely because we use third-party suppliers, fulfilment providers or carriers.
SECTION 19 — EVENTS OUTSIDE OUR REASONABLE CONTROL
We will not be responsible for delay or failure to perform an obligation to the extent caused by circumstances genuinely outside our reasonable control, such as major carrier disruption, natural disasters, governmental actions, widespread infrastructure failures or similar events.
Where such an event materially affects an order, we will take reasonable steps to communicate with affected customers and comply with applicable obligations relating to delay, cancellation and refunds.
This section does not remove mandatory consumer rights.
SECTION 20 — INDEMNITY FOR UNLAWFUL BUSINESS OR MISUSE
To the extent permitted by applicable law, if you use the Services for unlawful commercial activity or deliberately misuse the Services in violation of these Terms, you may be responsible for losses reasonably resulting from that conduct.
This section is not intended to impose an unfair indemnity on consumers for ordinary use of the Services or to limit statutory consumer rights.
SECTION 21 — TERMINATION AND SUSPENSION
We may suspend or terminate access to an account or restricted area of the Services where reasonably necessary because of fraud, security concerns, unlawful activity or a material breach of these Terms.
Termination of website access does not extinguish rights or obligations arising from orders or transactions already entered into, unless applicable law or an agreed resolution provides otherwise.
Provisions which by their nature should continue after termination will remain effective.
SECTION 22 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary to make it enforceable where legally possible.
If modification is not possible, the affected provision will be severed.
The remaining provisions will continue to apply.
SECTION 23 — NO WAIVER
If we delay or fail to enforce a provision of these Terms, this does not automatically mean that we have waived our right to enforce it later.
Any waiver applies only to the specific circumstances in which it is given.
SECTION 24 — GOVERNING LAW AND CONSUMER RIGHTS
These Terms and contractual relations between you and BENI PAWS LTD are governed by the laws of England and Wales, except to the extent that mandatory laws applicable to you provide otherwise.
Nothing in this section deprives a consumer of mandatory protections available under the law that applies to them and which cannot lawfully be excluded by contractual choice of law.
Any dispute may be brought before a court having jurisdiction under applicable law.
Nothing in these Terms requires a consumer to bring a claim exclusively in England and Wales where applicable law gives that consumer the right to bring proceedings elsewhere.
SECTION 25 — CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.
The version applicable to a purchase will generally be the version in effect when the relevant order is placed, unless applicable law requires otherwise or you expressly agree to a later change.
Material changes will not retrospectively remove rights already acquired under an existing purchase.
The current version will be published on our website with an updated revision date.
SECTION 26 — ENTIRE AGREEMENT
These Terms, together with policies expressly incorporated into them and the information provided to you as part of the applicable order, constitute the agreement between you and BENI PAWS LTD concerning the relevant use or transaction, subject to applicable law.
If a specific promotion or product term expressly conflicts with these general Terms, the more specific term will apply to that matter, except where doing so would violate applicable law.
SECTION 27 — CONTACT INFORMATION
Questions about these Terms, orders or our Services may be sent to:
BENI PAWS LTD
Trading as Beni Paws
Company No. 17367522
Registered in England and Wales
Registered Office:
College House, 2nd Floor
17 King Edwards Road
Ruislip
London
HA4 7AE
United Kingdom
Email: info@benipaws.com
Website: benipaws.com
Our registered office is not a customer returns address. Please do not send products to this address unless Beni Paws expressly instructs you to do so.