FAQ

  1. What makes Beni Paws different?

Beni Paws is a curated luxury pet lifestyle brand created for pet owners who value both comfort and refined design. Every piece is selected for its quality, comfort, aesthetic appeal, and elevated everyday functionality, because your pet deserves more than ordinary essentials.

  1. Where do you ship?

We currently ship to the United States, Canada, the United Kingdom, and selected international destinations.

  1. How long does shipping take?

Orders are typically processed within 2–5 business days. Estimated delivery times vary between 7–15 business days depending on destination and carrier conditions.

  1. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your order throughout the delivery process.

  1. Do you offer returns?

Eligible items may be returned within 7 days of delivery for store credit. Returned products must be unused, in their original condition, and returned in the original packaging.

  1. What if my order arrives damaged or incorrect?

Please contact us at info@benipaws.com as soon as your order arrives. We carefully review every situation and always aim to provide the best possible resolution for you and your pet.

  1. Do you offer direct exchanges?

At this time, we do not offer direct exchanges. If a return is approved, eligible returns will be issued as store credit that can be used toward a future purchase on Beni Paws.

  1. How can I contact Beni Paws?

For questions regarding orders, products, or general support, feel free to contact us anytime at:

info@benipaws.com