Shipping policy
SHIPPING POLICY
Last updated: 29 July 2026
At Beni Paws, we want every order to reach you as smoothly and reliably as possible.
This Shipping Policy explains our current order processing, shipping, tracking and delivery procedures.
Beni Paws is operated by BENI PAWS LTD. We currently offer shipping through our active online market to customers within the United States.
1. ORDER PROCESSING
Orders generally require 2–5 business days for processing before shipment.
Processing includes the time required to confirm the order and prepare it for fulfilment and dispatch.
Business days generally exclude Saturdays, Sundays and applicable public holidays.
Processing times are estimates and may occasionally be affected by factors such as unusually high order volumes, product availability, fulfilment delays or other circumstances outside our reasonable control.
Once your order has been dispatched and tracking information becomes available, you will normally receive a shipping confirmation or tracking update using the contact information associated with your order.
2. ESTIMATED DELIVERY TIMES
After processing and dispatch, most orders are expected to arrive within approximately 3–7 business days.
Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
In some circumstances, delivery may take longer. Depending on the destination, carrier operations, seasonal demand, severe weather, service disruptions or other exceptional circumstances, delivery may take up to approximately 15 business days after dispatch.
The estimated delivery period does not include the initial order-processing period unless expressly stated otherwise.
Where a specific product has materially different processing or delivery expectations, additional information may be provided on the relevant product page or during checkout.
3. SHIPPING DESTINATIONS
We currently ship through our active online market to eligible addresses within the United States.
Availability may depend on the particular product, destination and shipping services available at checkout.
We reserve the right to update the destinations we serve as our business develops.
A destination displayed elsewhere on our website should not be considered available for a particular order unless the applicable shipping option is offered during checkout.
4. SHIPPING COSTS
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the product, destination, available shipping method or promotional offer.
Where free shipping or another shipping promotion applies, any applicable conditions will be disclosed through our store or during checkout.
5. ORDER TRACKING
Where tracking is available, tracking information will normally be provided after your order has been dispatched and the relevant carrier or fulfilment provider has generated tracking details.
Please allow reasonable time after receiving a shipping notification for tracking information to become active or update within the carrier's system.
Tracking updates are generated by the relevant carrier or logistics provider and may occasionally be delayed or incomplete.
If your tracking information has not updated for an unusual period or you believe there may be a delivery problem, contact us at:
info@benipaws.com
6. DELIVERY DELAYS
Although we make reasonable efforts to provide accurate delivery estimates, delays may occasionally occur.
Possible causes include carrier disruption, severe weather, unusually high shipping volumes, operational disruptions, address-related issues or other events outside our reasonable control.
We will not treat an estimated delivery date as an absolute guarantee unless we have expressly agreed to a guaranteed delivery date.
However, nothing in this Shipping Policy excludes or restricts any rights or remedies you may have under applicable law in connection with delayed or undelivered orders.
Where applicable law requires us to notify you of a material shipping delay, seek your agreement to a revised shipping time, provide an opportunity to cancel, or issue a refund, we will comply with those requirements.
7. INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please review your shipping address carefully before submitting your purchase.
If you notice an error after placing an order, contact us as soon as possible at:
info@benipaws.com
We will make reasonable efforts to assist before fulfilment or dispatch, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.
If an order cannot be delivered because the customer provided materially incorrect or incomplete shipping information, additional shipping or redelivery costs may apply where permitted by applicable law.
This section does not apply where a delivery problem was caused by an error attributable to Beni Paws or a service provider acting in connection with our fulfilment of your order.
8. LOST OR UNDELIVERED ORDERS
If your order has not arrived within the expected delivery period, please first review the available tracking information and then contact us at:
info@benipaws.com
Please include your order number and any relevant delivery or tracking information.
We will review the matter and, where appropriate, investigate it with the relevant fulfilment, logistics or delivery provider.
A package will not necessarily be considered lost solely because tracking is temporarily delayed or an estimated delivery date has passed.
Where an order is confirmed as lost, cannot be delivered, or applicable law otherwise requires a remedy, we will provide an appropriate resolution.
This may include replacement or a refund to the original payment method, depending on the circumstances and applicable law.
We will not limit a refund that is legally required for an undelivered order solely to store credit.
9. PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please:
• check the delivery location and surrounding area;
• check with other members of your household or anyone who may have accepted the package; and
• review any delivery information made available by the carrier.
If the package still cannot be located, contact us promptly at:
info@benipaws.com
We will review the available information and assist with an appropriate investigation.
A carrier's “delivered” status may be relevant evidence of delivery but will not automatically determine the outcome of every claim. Each case may be reviewed based on the available information and applicable law.
10. DAMAGED PACKAGES OR PRODUCTS
Please inspect your order after delivery.
If your order or an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at:
info@benipaws.com
Please include your order number, a description of the issue and, where reasonably requested, photographs or other evidence showing the condition of the item or packaging.
We will review the matter in accordance with our Returns & Refunds Policy.
Depending on the circumstances, an appropriate resolution may include a replacement or refund.
Please do not return an item to our registered office, supplier, fulfilment center or any other address unless Beni Paws has expressly provided return instructions.
11. MULTIPLE PACKAGES
In some cases, an order containing multiple products may be fulfilled or delivered in more than one package.
As a result, different items from the same order may arrive separately or have separate tracking information.
Receiving only part of a multi item order does not necessarily mean that the remaining items are missing.
Where available, please review the tracking information associated with each shipment.
12. CARRIER AND FULFILMENT SERVICES
We may use third-party fulfilment providers, logistics providers and shipping carriers to prepare, transport and deliver orders.
These providers may vary depending on the product and destination.
Although certain stages of fulfilment and delivery are performed by third parties, your purchase remains with BENI PAWS LTD.
The involvement of a third-party fulfilment provider or carrier does not by itself remove any responsibility or consumer obligation that applicable law places on BENI PAWS LTD.
13. DELIVERY EVENTS OUTSIDE OUR REASONABLE CONTROL
Certain delivery disruptions may result from circumstances genuinely outside our reasonable control, including severe weather, natural disasters, major transportation disruptions, governmental actions, widespread infrastructure failures or similar events.
Where such circumstances affect your order, we will take reasonable steps to assist and communicate with you where appropriate.
Nothing in this section removes any cancellation, refund or other consumer right that cannot lawfully be excluded.
14. ORDER CANCELLATIONS AFTER PROCESSING
If you wish to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or fulfilment.
If an order has already been dispatched, available return options will be governed by our Returns & Refunds Policy and applicable law.
Any statutory cancellation or refund rights that apply to a transaction remain unaffected.
15. RETURNS
Shipping an order to you and returning a product are separate processes.
Do not send a return to the address shown on the original parcel, our registered office, a supplier, a fulfilment facility or any other address unless Beni Paws has expressly instructed you to do so.
All returns must follow our Returns & Refunds Policy and require applicable return instructions from Beni Paws.
For return assistance, contact:
info@benipaws.com
16. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping destinations, fulfilment arrangements, delivery services, business practices or applicable legal requirements.
The version applicable to an order will generally be the version in effect when that order is placed, subject to applicable law.
The latest version will be published on our website with an updated “Last updated” date.
17. CONTACT US
If you have questions about shipping, tracking or delivery, please contact:
BENI PAWS LTD
Trading as Beni Paws
Company No. 17367522
Registered in England and Wales
Email: info@benipaws.com
Website: benipaws.com
Registered Office:
College House, 2nd Floor
17 King Edwards Road
Ruislip
London
HA4 7AE
United Kingdom
Our registered office is not a customer returns address. Please do not send products to this address unless Beni Paws expressly instructs you to do so.